CMQ/OE Certified Manager of Quality Organizational Excellence
Details
Outline
A. Organizational Structures and Culture
Organizational structures
Organizational culture
B. Leadership Challenges
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Motivating, influencing, negotiating, resolving
Empowerment
C. Teams and Team Processes
Types of teams
Stages of team development
Team-building techniques
Team roles and responsibilities
Team performance and evaluation
D. ASQ Code of Ethics
STRATEGIC PLAN DEVELOPMENT AND DEPLOYMENT
A. Strategic Planning Models
B. Business Environment Analysis
SWOT analysis
Market forces
Stakeholder analysis
Technology
Internal capability analysis
Legal and regulatory factors
C. Strategic Plan Deployment
Action plans
Resource allocation and deployment
Organizational performance measurement
Quality function in strategic deployment
MANAGEMENT ELEMENTS AND METHODS
A. Management Skills and Abilities
1. Principles of management
Management theories, styles, and tools
Interdependence of functional areas
Human resources (HR) management
Financial management
Risk management
Knowledge Management
B. Communication Skills and Abilities
1. Communication basics
Communications in a global economy
Communications and technology
C. Project Management
1. Project management tools
Project planning and estimation tools
Measure and monitor project activity
Project documentation
D. Quality System
1. Quality mission and policy
Quality planning, deployment, and documentation
Quality system effectiveness
E. Quality Models and Theories
1. MBNQA Criteria for Performance Excellence
ISO and other third-party standards
Other quality methodologies
Quality philosophies
QUALITY MANAGEMENT TOOLS
A. Problem-Solving Tools
The seven classic quality tools
Basic management and planning tools
Process improvement tools
Innovation and creativity tools
Cost of quality (COQ)
B. Process Management
Process goals
Process analysis
Lean tools
Theory of constraints (TOC)
C. Measurement: Assessment and Metrics
Basic statistical use
Sampling
Statistical analysis
Trend and pattern analysis
Theory of variation
Process capability
Reliability and validity
Qualitative assessment
Survey analysis and use
CUSTOMER-FOCUSED ORGANIZATIONS
A. Customer Identification and Segmentation
Internal customers
External customers
B. Customer Relationship Management
Customer needs
Customer satisfaction and loyalty
Basic customer service principles
Multiple and diverse customer management
SUPPLY CHAIN MANAGEMENT
A. Supplier Selection
B. Supplier Communications
C. Supplier Performance
D. Supplier Improvement
E. Supplier Certification, Partnerships, and Alliances
F. Supplier Logistics and Material Acceptance
TRAINING AND DEVELOPMENT
A. Training Plans
B. Training Needs Analysis
C. Training Materials, Development, and Delivery
D. Training Effectiveness and Evaluation
Built upon the strong experience in the manufacturing sector, which its founders developed in Sweden during the 90’s global expansion, LEORON evolved into the dominant training institute that offers a comprehensive set of training and development solutions.
All across the EMEA region, we’ve gained a reputation by transferring knowledge in all strategic corporate functions, including corporate finance, HR, SCM, operations, and engineering. Today, we are globally recognized as one of the leading providers of US-certified programs. We offer certifications from the most notable American institutes, such as ASQ, APICS, IACCM, IIA, PMI, IABFM and much more.
LEORON’s mission is to help our worldwide clients boost their competitiveness by improving the competency levels of their employees through top quality training and development solutions delivered by unrivaled global experts and facilitated by the best training managers in the industry.
Whether our clients are facing difficulties re-organizing their brand, equipping their workforce with an extra set of skills or aiming to assess competencies within an existing structure, our development planning is a great solution. Through powerful content, gamification, and applied learning, we’ve established a great way of building professional skills and competencies, be it with public, in-house, or online courses. ...