CPHQ Certified Professional in Healthcare Quality
Details
This course is designed to help those who are planning to take the Certified Professional in Healthcare Quality (CPHQ) examination. The course will follow the exam outline and will help you focus your study efforts. The course will be taught in an interactive forum with class participation, lecture, short videos and class discussions. Participants should come to the workshop with functional knowledge in areas identified in the CPHQ exam outline, which may be obtained at www.cphq.org.
The course will present information on healthcare quality methods, information management, strategy and leadership, change management and innovation, continuous readiness, and patient safety. Q-Solutions: Essential Resources for the Healthcare Quality Professional, Third Edition, is recommended for the course. Purchase this book in our Online Store.
Please note: Completion of NAHQ’s CPHQ Review Course does not guarantee a passing grade on the examination.
WHO SHOULD ATTEND?
»» CEOs
»» Quality directors
»» Medical and nursing directors
»» Quality managers
»» Quality officers and coordinators
»» Accreditation officers
»» Health care administrators and managers
»» Health care professionals interested in managerial or quality jobs.
»» Senior nurses
»» Risk managers
»» Case managers
»» Physicians
»» Lab technicians
»» Pharmacists
»» Principle of quality in healthcare
»» Understanding the components of a well organized quality program
»» Assess your current knowledge gaps in preparation for taking the CPHQ exam
»» Be ready for taking the CPHQ exam successful
Outline
Leadership and Structure
»» How to align quality and safety activities with strategic goals
»» Supporting organizational commitment to quality
»» Performance improvement approaches
»» Evaluating external quality innovations
»» Communicate the financial benefits of a quality program
»» Statutory and regulatory requirements and accreditation survey readiness
DAY 2
Design and Data Collection
»» Sampling methodology for data collection
»» Coordination of data collection
»» Developing data definitions, goals, triggers, and thresholds
»» Identify and select measures – structure, process, outcome
»» Evaluating quality management information systems
»» Identify external data sources for comparison (e.g. benchmarking)
»» Data integrity and governance
DAY 3
Measurement and Analysis
»» Tools used to display data or evaluate processes
»» Using statistics to describe data
»» Using statistical controls
»» Common cause, special cause and random variation
»» Interpreting data to support decision making
»» External reporting
DAY 4
Quality Management and Process Improvement
»» Development of action plans or projects
»» Teams and roles of team members
»» Project management: timelines and deliverables
»» Training: Quality, Patient Safety, Performance Improvement
»» Monitoring and appraising
»» Establishing the change organization
»» Communicating and heralding successes
»» Accreditation and survey readiness
DAY 5
Patient Safety
»» Planning for the ‘High Performance Organization’
»» Assessing the organization’s patient safety culture
»» Implementation of patient safety activities
»» Root Cause Analysis (RCA) and Failure Modes and Effects Analysis
»» Define and identify sentinel events
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