Retails Sales Skills
Details
Outline
Key Learning Points:
Part I: Testing the Retail Waters
- Chapter 1: Retailing: How It Really Works and How It Can Work for You
- Chapter 2: Defining Your Vision: It Starts with a Dream
- Chapter 3: Branding: Making Your Business Memorable
- Chapter 4: Getting to Know Your Customers Before You Even Have Any
Part II: Setting’ Up Shop
- Chapter 5: Location, Location, Location: Finding the Right Place to Do Business
- Chapter 6: Designing Stores That Work
- Chapter 7: Choosing Your Merchandise: What to Buy and Where to Find It
- Chapter 8: Getting the Goods: Controlling Your Buying
Part III: Detailing the Retailing
- Chapter 9: Creating the Business Plan and Structure
- Chapter 10: The fine Print: Crossing the T’s and Dotting the I’s
- Chapter 11: Creating Your Internal Systems: The Day-to-Day Stuff
- Chapter 12: Finding, Hiring, and Keeping a Great Staff
- Chapter 13: Money Matters: Accounting for Money Coming In and Going Out
Part IV: Spreading the Word Without Going Broke!
- Chapter 14: Generating Word-of-Mouth Advertising
- Chapter 15: Advertising Vehicles: What to Include in Your Arsenal
- Chapter 16: Signage: The Underutilized Killer Resource
- Chapter 17: Setting Up Successful Sales and Promotions
Part V: Selling Made Simple
- Chapter 18: Selling the Soft, Suggestive Way
- Chapter 19: Visual Merchandising for the Artistically Deprived and Financially Handicapped.
- Chapter 20: Selling Online: It’s an E-World
Part VI: The Part of Tens
- Chapter 21: Ten Keys to Retailing Success
- Chapter 22: Ten Secrets of Extraordinary Customer Service
- Chapter 23: Ten Proven Management Practices
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