Cambridge DIPLOMA ON COMMUNICATION IN BUSINESS & MANAGEMENT
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Short Course by
Duke Training Centre
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DIPLOMA ONCOMMUNICATION IN BUSINESS & MANAGEMENTTHIS PROGRAM EXPLAINS HOW TO EFFECTIVELY MANAGE COMMUNICATIONS - INTERNAL AND EXTERNAL, NATIONAL AND INTERNATIONAL, WRITTEN, ELECTRONIC OR ORAL - AND ITS IMPORTANCE AND EFFECTS ON AN ENTERPRISE.
All modern managers need to ensure communication is effective; communication might be oral, face-to-face, written, by telephone, fax, email or internet, but whichever method is used it must be effective. This Program explains about creating and managing
good communication channels, managing communications systems and teaches about communication as a vital ‘tool’ of all modern business people and managers, administrators, supervisors and others at all levels of an organisation. This Program teaches about producing
effective business letters, memoranda, meetings, report writing, dictation, word processing, desktop publishing, and much more, with numerous examples and specimens.
Outline
Major Topics:
- Lines of communication and communications channels: oral, written, visual, electronic, others.
- Removing barriers and ensuring two-way communications flows, the importance of feedback.
- The danger of the grapevine; creating trust, fostering teamwork.
- Telecommunications, computer-mediated and digital communication, viruses and other danger.
- Email management, broadband, local area networks (LANs), remote access.
- Technological developments, websites.
- Forms and business documents, manual and computerised, their design, features and purposes.
- Business letters and their purposes; improving communication content, composition and style.
- English language, good English for communication, lay out, composition, grammar, language, style.
- Care to take over wording, confusions which can occur.
- The use of abbreviations and possible problems.
- Communications concerning employment; regarding job vacancies, applications, employee specifications, advertisements.
- Communications concerning promotion, employee specifications, staff matters and relationships.
- The use and impact of charts and graphs.
- Communications relating to sales; letters, literature: catalogues, pamphlets, follow-ups, circulars, announcements.
- Communications relating to advertisements; gaining attention.
- Enquiries, quotations, estimates, orders, payments.
- The design of forms.
- Financial business documents: invoices, credit notes, features and accuracy.
- Financial documents produced manually and by computer.
- Financial terms and expressions.
- Communications between employees, induction, counselling, others.
- Meetings: formal and informal, preparing notices, agendas, minutes; employment interviews.
- Letters of complaint, from customers or clients, and to suppliers, warnings; psychology.
- Dictating, drafting, checking, preparing, packing and despatching letters; standard communications.
- Records and their importance, data management, references.
- Centralised and decentralised filing, filing equipment, filing schemes.
- Computer systems, information, data processing and security, copies and back-ups.
- Word processing, desk top processing.
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Duke Training Centre
Address: Suite# 102, Baskin Robbins Building, Near Smokers Centre, TCA, Opp. Al Salama Hospital, Abu Dhabi(UAE) Tel: 02-6766 494 / 050- 514 74 08
E-Mail: [email protected] Website: www.dukeuae.com
‘Training should meet business needs, not fill man-days!’
If that’s the premise with which you base your training needs… then look no further.
ABOUT US
Duke Training Centre is an organization that 'provides High Quality, Well
Researched Training & Consultancy Services for Personal & Organizational Excellence.'
With the head office in Abu Dhabi, UAE, specializes in customer driven corporate
training solutions. With this customer service approach, pre- course and post- course
consulting and assessments are critical to effectively customizing our certification
training courses to meet your training goals. Training programs are tailored from
certification courses in a wide range of areas to deliver exact skills your staff need.
Our course clients include numerous prestigious organizations in Abu Dhabi, Al Ain and surrounding. From our track record in customer service for customized training, Duke Training Centre has earned numerous achievements since launching course offerings in Abu Dhabi: ...
Address: Suite# 102, Baskin Robbins Building, Near Smokers Centre, TCA, Opp. Al Salama Hospital, Abu Dhabi(UAE) Tel: 02-6766 494 / 050- 514 74 08
E-Mail: [email protected] Website: www.dukeuae.com
‘Training should meet business needs, not fill man-days!’
If that’s the premise with which you base your training needs… then look no further.
ABOUT US
Duke Training Centre is an organization that 'provides High Quality, Well
Researched Training & Consultancy Services for Personal & Organizational Excellence.'
With the head office in Abu Dhabi, UAE, specializes in customer driven corporate
training solutions. With this customer service approach, pre- course and post- course
consulting and assessments are critical to effectively customizing our certification
training courses to meet your training goals. Training programs are tailored from
certification courses in a wide range of areas to deliver exact skills your staff need.
Our course clients include numerous prestigious organizations in Abu Dhabi, Al Ain and surrounding. From our track record in customer service for customized training, Duke Training Centre has earned numerous achievements since launching course offerings in Abu Dhabi: ...