Details
- The Middle East is a hotbed of multi-cultural working environments
- Employees are dealing with customers, colleagues and subordinates from diverse cultures which can create challenges in communication and the level of productivity achieved in relationships
- Missed opportunities exist between human beings when the simple cultural nuances are not recognized and accommodated in how relationships are formed, whether short-term or long-term relationships
By the end of thecultural awareness training course, participants will be able to:
- Generate greater awareness that cross cultural working and communication is a reality that needs to be recognized
- Build cultural awareness and what ‘dealing with culture’ means on a day-to-day basis in the working environment
- Deal effectively with people from different cultures
- Create and work from common ground to form short-term or long-term relationships
- Build greater self-awareness of the impact ‘self’ is having on others and in relation to dealing with people from different cultures
Who will benefit from attending?
- Front-line personnel in sales and service roles who represent the ‘face’ of the organisation
- Employees working in culturally diverse organisations and teams
- Personnel who need to improve their ability to connect and influence subordinates from diverse cultures
Outline
- Culture around the world
- Multinational = Multi meaning
- Intentions are the same
- Say hello!
- Respect and appreciation
- Set the scene
- Self perceptions
- Reading signals
- Different Values
- Body Language
- Key gestures
- Emphasis
- Guest Relationship Building
- Dealing With Angry Guests
- Service Recovery
- Respecting Local Customs
- Cultural tips
- Conflict Avoidance
- Neutral safety
4thwave Training is the latest and most exciting initiative being brought to the UAE by Gameplan Solutions, who are one of the regions fastest growing Training and Consultancy Companies. Gameplan was founded in the UAE in 2007 and has established an unrivalled reputation across the GCC as a training provider of choice, with some of the regions largest companies and institutions.
Through the 4thwave concept, we are now able to extend our unique and high quality professional training beyond client specific 'in-house' interventions, to a wider audience through Public Training Courses. We can now cater for individuals from any company in any sector who are seeking to improve their personal and business performance.
At 4thwave we are embracing the evolution of training and development by introducing additional dimensions of support and infrastructure that go beyond the classroom.
We are a unique and experienced provider of Soft Skills Training Courses in the UAE. The key difference of our service involves expanding the learning experience from the confines of the classroom. We take the participant outside of a single training intervention and through a journey of learning, action and improved business results. ...
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