Email & Business Writing Skills

From proposals and reports to letters and emails, the words we write convey not only information, but also reflect our character and level of competence. The structure and quality of a written text can have just as much influence on the reader as the technical details it contains.

This course will help you to ensure that the style of your writing is just as persuasive as the content.

• The advantages and disadvantages of the written word
• Letters and emails
  • Structure and guidelines
  • Rules of etiquette
  • Dos and don’ts
  • Useful phrases
• The unique advantages, disadvantages and pitfalls of emails
• What to do when problems arise
• Customer service emails
• Avoiding misunderstandings
• Handling complaints
• Salvaging relationships
• Project proposals and reports
• Structure and guidelines
• Dos and Don’ts
• Achieving clarity
• Persuading your readers

We will also address other areas of style, grammar and communication as relevant to the participants.