Details
As HR professionals you do a lot more than just technical HR work. Support must be provided to employees and line managers in a constant manner. This is why HR professionals find themselves having to capitalize on their human relations abilities
or soft skills to deliver their work effectively. This is the beauty of this course. It is one of a kind in recognizing situations in organizations that demand special care and attention from HR professionals outside of their HR competences. This course addresses
those situations and shows you how to develop the right soft skills to handle them.
Course Methodology
The course uses a discussion based approach in addressing the various topics covered combined with round table discussions, presentations and role plays.
Course Objectives
By the end of the course, participants will be able to:
Course Methodology
The course uses a discussion based approach in addressing the various topics covered combined with round table discussions, presentations and role plays.
Course Objectives
By the end of the course, participants will be able to:
- Define communication and explain its importance to the work of HR professionals
- Use the main principles of business and report writing
- Produce written HR correspondence and sample HR reports
- Apply the basic skills of conflict resolution including influencing
- Explain the importance of customer service in HR and the steps to build the required mindset
- Choose the most appropriate basic coaching and counseling techniques in HR specific situations
- Definition of communication
- Communication in HR
- Characteristics of an effective HR communicator
- Questioning techniques
- Listening and empathy
- Interviewing techniques:
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
- Basics of public speaking
- Basics of business writing
- Writing HR reports
- Common mistakes in writing HR correspondence and reports
- Examples of HR correspondence and reports
- Definition of conflict
- Sources of conflict in HR
- Thomas Kilmann conflict model
- Influencing skills
- Practical applications in HR
- Definition of customer service
- Internal customers versus external customers
- The importance of customer service in HR
- Who are the HR customers?
- Building a customer service mentality in the HR department
- Coaching, counseling and mentoring
- Importance of coaching and counseling to HR professionals
- Differences between coaching, counseling and mentoring
- The 5 principles of coaching:
- Principle 1: feedback
- Principle 2: accountability
- Principle 3 challenge
- Principle 4: tension
- Principle 5: systems
- The 'TGROW' model of a super coach:
- Choosing a topic
- Setting a goal
- Checking reality
- Identifying options
- Gaining commitment through will
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Arab World Institute offers a tailored training program which suite your organization needs. AWI is one of the leaders institute in the Middle East region. AWI serves corporate, private, government, and individual’s clients. AWI is partnered with prestige educational and training organization locally and internationally. AWI associate / affiliate with high profile instructors, professors, and trainers.
AWI is registered and license for a UAE & Expatriate professional candidates. It is based in Dubai – UAE, whereas easy access, quality and safe life style. AWI is located at Dubai City dawn town at Al Rigga Road near the Metro station, situated at the building of IBIS Hotel.
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