Airline Customer Service
Training by
Khawarizmi Continuing Education Centre
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On-Site
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Details
This course is a step towards earning an IATA Diploma in Aviation Studies.
DURATION
120 hours – 3 months (80 hours + 40 hours including the free modules)
FORMAT
3 hours per day and 3 days a week – 1 – 2 hours per day practice / assignments in addition to class. Batches are extended to students as per their convenience – available on weekends, early morning, and late evenings and during the Day time too.
DURATION
120 hours – 3 months (80 hours + 40 hours including the free modules)
FORMAT
3 hours per day and 3 days a week – 1 – 2 hours per day practice / assignments in addition to class. Batches are extended to students as per their convenience – available on weekends, early morning, and late evenings and during the Day time too.
Outline
- Improved Standard of Customer Service
- Verbal & Non-verbal Communication Skills
- Customer Contact Techniques
- Cross-cultural Awareness
- Managing stress
Free of Cost Additional modules offered by Al-Khawarizmi exclusively for their IATA students:
- Soft Skills
- English Speaking
- Computer Basics – mainly MS Office
- Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt
Additional facilities offered by Al-Khawarizmi exclusively for their students:
- Job assistance after completion of the course
- Repetition of course / modules should the IATA exam not be cleared in first attempt
- Waiver of IATA exam fees for second attempt, if at all needed
- Certification of attendance issued by Al-Khawarizmi College, approved by Ministry irrespective of clearance of IATA exam, as we believe the journey of learning is as important as the clearance of the Exam. Job assistance would be offered at the end of attending the course as well
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Established in 1985, The Continuing Education Center (CEC) at Al Khawarizmi International College (KIC) is a leading provider of training, short courses, and professional development programs designed for individuals and corporate groups in the UAE. The Continuing Education Center at KIC offers a wide range of courses inInternational Business, Graphics, Animation, 3D Animation, Video Editing, Visual effects, IT Courses, ICDL Training, Travel and Tourism, IATA, AMADEUS Courses, English Language courses, IELTS, TOEFL andEmiratization.
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