Details
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction.He/She is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals
within the organization to ensure quality.Thus it is important to attend this course in order to learn how to build relationships with clients to encourage new and repeat business opportunities.
PREREQUISITES
The candidate must have project management experience,knows The importance of an account manager as a point of contact,provides customer support, upselling, technical assistance and general relationship management.
TARGET AUDIENCE
This course is designed for account managers and anyone responsible for the day-to-day management of a particular customer's account with the business.
COURSE OUTLINE
Companies use account managers to ensure that customers feel that their needs are being met.After successful completion of the course,participants will learn how to:
- work closely with the sales team
- Manage a portfolio of accounts
- Use contacts to generate new business
- Engage in project management duties
- Deliver presentations
- Attend meetings with clients
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Over a decade of experience in the field of digital communication, Dow Group has registered its first training centre in UAE - Dubai Knowledge Village in 2012.
Certified instructors and tutors gather to transfer acquired knowledge to your employees; they provide participants with practical skills and information on new technologies through continuous workshops, seminars, long-term courses, and group exercises.
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