ISO 20000:2011 Service Management Systems
Details
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
- Oraganization and its context
- Leadership
- Planning
- Support
- Operation
- Improvement
WHY WE NEED SMS?
- Business continuity
- Operation efficiency & governance
- Minimized losses
- Performence improved management systems
- stack holder confidence
Integrated Management Consultancy (IMC) is one of the leading process management and improvement consultants in UAE and India.IMC consultants are experienced to help the process owners to identify, analyze and improve existing process of an organization to achieve the organization’s objectives.
We provide accredited ISO 9001, ISO 14001, OHSAS 18001 Certification, ISO 27001, ISO 22000, ISO 15189 Certification Services.
Our Process Improvement solutions are
- ISO Consulting and Implementation
- Business Process Reengineering
- Marketing Outsourcing
- Process Improvement
- Six Sigma
Our consultants are having vast experience in construction, hospitality, healthcare, steel, water, perfumes, Bank, Insurance, and Financial Institutions.
ISO Standards
- ISO 9001:2008
- ISO 14001 :2004
- ISO 18001:2007
- ISO 22000:2005
- ISO 27001:2005
- ISO 15189:2003
ISO Certification Services
- Process Study
- Gap Analysis
- Documentation
- Implementation
- Training
- Certification