Administrative

It is 8:50 AM and you just arrived at your desk for work. Your manager is waiting for you with a concerned look on his or her face and asks, “Is the sales report ready? I have to present it to the senior management team at 9:00 AM!” You hesitate before you respond. Then you say, “I thought the meeting was tomorrow.” You can imagine how the conversation goes from there.

Welcome to the Administrative Support Skills workshop. Having effective administrative skills are essential in today’s work environment. Being organized, punctual and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, participants will be able to:

• • Get Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Gain Verbal Communication Skills
  • Gain Non-Verbal Communication Skills
  • Empower themselves
  • Deal better with their managers
  • Understand that taking care of oneself is a priority

• Getting Organized
  • Dealing with Email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
• Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
• Getting It All Done On Time
  •  Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
• Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
• Verbal Communication Skills
  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power
• Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
• Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
• The Team of Two
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
• Taking Care of Yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload