Conflict Resolution
Details
WHO SHOULD ATTEND?
This program is intended for all individuals who work in teams.
LEARNING OUTCOMES
- Understand what conflict is and how it can escalate
- Identify the types of conflict and the stages of conflict
- Understand the five most common conflict resolution styles and when to use them
- Increase positive information flow through non-verbal and verbal communication skills
- Use effective techniques for intervention strategies
- Manage conflicts to enhance productivity and performance
COURSE OVERVIEW & CONTENT
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict
becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This two-day course
will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
Tell us what you need and we’ll provide a quote. You don’t have to commit and it costs you nothing. Simply get in touch with our team by calling us on + 971 4 255 5915, or emailing: [email protected]
Outline
Special Offer
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).
We're a tight knit team of Training Professionals. We always put our customers first and never stop until we are completely satisfied that we have done THE VERY BEST JOB possible. We're dynamic, creative and hardworking. Customer care is extremely important to us.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
After attending a course, attendees are able to immediately implement practices and put the information learned into action. Our course attendees are able to take the knowledge gained beyond the classroom into everyday work situations.
Who are our trainers?
Because we focus on the critical aspects of thinking skills, we are able to use a range of trainers who are specialists in this area of work. Our criteria for selecting trainers is straightforward. ...
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