Primary Methods of Control

Control is the organizational process that creates standards towards achieving company goals, compares the actual company performance to the standards, and then takes action to correct deviation from the standards to restore performance. Bureaucratic control is top-down control where managers influence employee behaviors by rewarding or punishing them. Objective control is the use of observable measures to assess work performance and influence behavior. Normative controls occur when everyone in the company shares the same values and beliefs to guide their behavior and decisions. Concertive Control is based on beliefs that are shaped and negotiated in each work group. Self-control occurs when people control their own behavior. An important part of the management process is setting standards, monitoring performance towards the standards, and taking action when there is a gap between the two. This course discusses several types of control used within organizations



After completing this course, you should be able to:

State the components of bureaucratic control
Describe objective control
Summarize normative control
Explain concertive control
List the elements of self-control

Total Hours:	24
No. of Participants:	100