Customer Relationship Management
Details
Learning Objectives:
When you have completed this training program you will be able to define the key concepts associated with customer relationship management and you will be able to:
- Understand the importance of customer relationships
- Identify the components of Customer Relationship Management
- Describe the factors that can cause Customer Relationship Management to fail
- Understand the different ways that you as an employee can affect CRM
- Use the material presented to develop a customer-centered approach to your role
- Identify types of customer and recognize their potential impact on the business of your organization
Designed for:
Our target audience are executives who need to use and/or understand the importance of CRM and it supports in keeping customers for life through systems and processes in an organization.
Medium of Instruction:
English
Duration:
2 Days: 16 hours
At Solomon People Solutions, we enable individuals and organizations to reach their maximum potential, through integrated, comprehensive human resource management solutions. "Managing Human Resources is not just about logistics. It’s about connecting with the business and then helping it connect with its people.
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