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Active Listening Skills

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Training by  Select Training
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On-Site / Training

Details

COURSE AIMS

In communication, the three most important factors are listening, questioning and responding. Easier said than done, research suggests that we remember between 25-50% of what we hear. That means that when you talk to your boss, colleagues or even customers for 10 minutes, they pay attention to less than half of the conversation.

When we are conversing with people, most of us sincerely believe that we listen effectively. Consequently, very few people think they need to develop their listening skills. In fact, listening effectively is something that very few of us do. It is not because listening effectively is so difficult, but because most of us have just never developed the habit that would make us effective listeners.

WHO WILL BENEFIT FROM THE COURSE?

The programme is for anyone who wants to improve their listening and questioning skills by acquiring techniques that can be directly applied in their work and personal lives.

WHAT WILL YOU GAIN FROM THE COURSE?
  • Communicate more effectively
  • Gain new information through effective questioning techniques
  • Pick up on hidden messages
  • Listen for feelings as well as meaning
  • Use techniques to check and build understanding
  • Increase your confidence when communicating face-to-face
  • Examine your listening behaviour patterns and learn what actions to take to better them
  • Know and understand the four general listening response patterns and when to use or not use them
  • Identify your obstacles to listening
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The Company

SELECT was established by its Managing Director Natalie Brown in 2006 in the Emirate of Abu Dhabi to offer expertise in the fields of Management Training and Human Resource Consultancy to Corporate and Government sectors in Abu Dhabi. Natalie’s commitment to her organisation, and her dedication to aligning to the demands and criteria defined by the market have yielded tangible and successful results in its active years of operation.

Our Approach

SELECT draws from principles of eastern philosophy throughout the design, development and execution of professional training curriculums and Management and Human Resource consultancy. The execution of meticulously engineered experiences are motivated by the objective of influencing perceptions in key topics through deliberate creases of knowledge, that reinforce structure for that realm of knowledge within each individual.

Presence

SELECT’s allegiance with the professional domain has proven successful, driven by a team of dedicated skill sets and competencies that suit the organic growth and development of a nation and a region. When it comes to Human Capital Development we make it is less about choosing between two or more possibilities and only about choosing the best; don’t make a choice, make a SELECTion. ...

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