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Details

The ITIL Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework

Outline

MODULE 1 - Service Strategy (SS)

 

  • Business strategies & processes
  • Service strategies & processes
  • Defining IT Services
  • Service Management strategy and value realization planning
  • IT governance and direction setting for services
  • Value Realization
  • Linking business plans and directions to IT service strategies
  • Service archetypes
  • Service provider types
  • Service Portfolio management
  • Service management capabilities
  • Formulating, translating and reviewing service strategies
  • Planning and implementing service strategies
  • Roles and responsibilities
  • Measurement and control
  • Challenges, critical success factors and risks
  • Existing best practices

 

MODULE 2 - Service Design (SD)

 

  • The service lifecycle design
  • Design objectives for service
  • Components involved in Service design
  • Selecting the appropriate service model
  • In-source services
  • Outsource services
  • Co-source services
  • Shared Service
  • Service Requirements
  • Service, People, process, knowledge, tools
  • Roles and responsibilities
  • Capability & Models
  • Cost Model & pricing
  • CBA – Cost Benefit Analysis and Risks Analysis
  • Process fundamentals
  • Methods, practices and tools
  • Implementing service design
  • Measurement and control
  • Challenges, critical success factors and risks

 

MODULE 3 - Service Transition (ST)

 

  • Managing changes to the Service components (Change Management)
  • Knowledge management system (KMS)
  • Service management knowledge base system (Knowledgebase including KEDB)
  • Risk analysis and management (CRAMM etc.)
  • Lifecycle stages (Various stages of service lifecycle)
  • Process fundamentals (Basic Process Model)
  • Roles and Responsibilities (RACI Matrix)
  • Methods, practices and tools (Best practices)
  • Implementing service design (release)
  • Measurement and control (KGI, KPI etc.)
  • Challenges, critical success factors
  • Existing best practices

 

MODULE 4 - Service Operation (SO)

 

  • Stages in SO
  • Principles of SO
  • Process fundamentals
  • Functions
  • Infrastructure management
  • Operations management
  • Roles and Responsibilities
  • Control processes and functions
  • Procedural activities and templates
  • Methods, practices and tools
  • Implementing service design
  • Scalable practices
  • Measurement and control
  • Challenges, critical success factors
  • Other best practices

 

MODULE 5 - Continual Service Improvement (CSI)

 

  • Business drivers for improvement
  • Technology Drivers for improvement
  • Justification
  • Business, Financial, Organizational benefits
  • Principles of CSI
  • Process fundamentals
  • Roles and responsibilities
  • Methods, practices and tools
  • Implementing service improvement
  • Measurement and control
  • Challenges, critical success factors
  • Other best practices

 

MODULE 6 - ITIL Qualification Scheme - A Discussion

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LEARN WELL Management Training Center LLC is the brainchild of a group of highly Experienced and Enthusiastic Technocrats, Networking Engineers, Functional Experts, management professionals, edupreneurs and International Assessors and reputed consultants in diverse areas of specialization. Learn Well MTC has involved in its comprehensive pursuit of providing Global Training Solutions in various sectors and also helping in creating a platform for various International assessments for providing quality personnel assessment in Information Technology, Project Management, and Language Assessments etc. 
Today Learn Well is also providing various other Technical solutions to organizations and Institutions within the UAE region while also addressing the requirements of clients across the Middle East and African region. One of the intentions of establishing Learn Well MTC was also to cater to the demand for highly skilled specialized quality training in the region especially in the Oil and Gas sector which supports all the industry and economy of the country.The majority of our clients are mainly in the Oil and Gas sector, Universities and other educational Institutions in the Academic Sector, Banking and Financial Services, Insurance, Manufacturing etc., We are also offering a range of Training consultancy services which also includes core training in Application Development and Technology Maintenance, I.T Infrastructure Management and Business Process Management etc. The learning Quality at our Institution monitored through an assurance parameter for each stage of training, which is set accordingly with the learning outcomes and subsequent development at all levels. We promote learning through practical efficiency and result oriented effective process of creations which ensures learner confidence. ...
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