Details
Course overview
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.
Course objectives
Specific learning objectives include:
• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style.
• Develop some flexibility to use other leadership styles.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.
Course objectives
Specific learning objectives include:
• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style.
• Develop some flexibility to use other leadership styles.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
Outline
Course Contents
What’s Your Type? How About Mine?
In this session, participants will complete a self-assessment to help them identify their leadership style.
Understanding Leadership
This session will explore several different leadership models, including Situational Leadership and servant leadership. Onboarding, orientation, and performance management will also be covered.
Managing Your Time and Your Energy
In this session, participants will learn how to get organized, set goals, and manage their time.
The Commitment Curve
Next, participants will learn about the commitment curve and how to use it to build employee engagement.
Employee Development Models
This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.
Dealing with Conflict and Difficult Issues
In this session, participants will learn seven techniques for resolving conflict.
What Successful Leaders Do
The course will wrap up with a look at the practices of successful leaders and organizations.
What’s Your Type? How About Mine?
In this session, participants will complete a self-assessment to help them identify their leadership style.
Understanding Leadership
This session will explore several different leadership models, including Situational Leadership and servant leadership. Onboarding, orientation, and performance management will also be covered.
Managing Your Time and Your Energy
In this session, participants will learn how to get organized, set goals, and manage their time.
The Commitment Curve
Next, participants will learn about the commitment curve and how to use it to build employee engagement.
Employee Development Models
This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.
Dealing with Conflict and Difficult Issues
In this session, participants will learn seven techniques for resolving conflict.
What Successful Leaders Do
The course will wrap up with a look at the practices of successful leaders and organizations.
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RPM is a boutique consulting and training company based in Dubai, UAE. We specialize in Organizational Transformation Programs that are dynamic, passionate and highly motivational. We help organizations align their strategies, people, processes, and customers to achieve competitive advantages and bottom line results.
Our Goal is to increase knowledge and performance among all our clients. RPM has partnered with various organizations around the world to consult, assess, design, develop, deliver, reinforce, and sustain learning solutions, fueled by our passion and mission for “Building both personal and professional success through our proven methods and state-of-the-art learning methodologies”.
As a leader in helping organizations improve, our clients range from large and small businesses alike, including General Motor’s, GE, Qualcomm, Lenovo, Samsung, Aramex, and Bayer.
Our Goal is to increase knowledge and performance among all our clients. RPM has partnered with various organizations around the world to consult, assess, design, develop, deliver, reinforce, and sustain learning solutions, fueled by our passion and mission for “Building both personal and professional success through our proven methods and state-of-the-art learning methodologies”.
As a leader in helping organizations improve, our clients range from large and small businesses alike, including General Motor’s, GE, Qualcomm, Lenovo, Samsung, Aramex, and Bayer.
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