The Essentials of Business Etiquette and Protocol
Details
Objective:
By the end of the course, participants will be able to:
- Explain how to behave correctly in both business and social situations
- Describe how to interact and communicate effectively with different types of guests
- Demonstrate appropriate personal and professional conduct
- Plan VIP visits and formal occasions while executing the role of the ideal host
- Apply proper communication etiquette
- Implement different variations in protocol and etiquette from different cultures, nations and regions
Outline
Course Outline
- Principles of business etiquette and protocol
- Definitions and concepts
- Guiding principle
- Importance of etiquette in business
- Importance of protocol in business
- The importance of manners
- Creating the right corporate image
- Six basic principles
- Achieving communication success
- Communication levels and definitions
- The four principles of communication
- Elements of the communication process
- Communication delivery aspects
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Communication key qualities
- Listening etiquette
- Personal and professional conduct
- Universal expectations for behavior
- Etiquette for formal occasions
- Handling difficult personalities
- Four choices for dealing with various behaviors
- International business etiquette
- Customs and cultures
- Best practices
- Planning and hosting VIP occasions
- Preparation for official visits
- Protocol at events and summits
- Key qualities of the ideal host
- Seating strategies
- Risk and contingency planning
- Mistakes to avoid
- Meeting at airports
- Proper communication etiquette
- Phone etiquette
- Meeting etiquette
- Email etiquette
- Titles and forms of address
- Exchanging gifts
- Variations in protocol and etiquette
- Administrative protocol
- Flags, anthems and logos
- Awkward situations and solutions
- Panoramic view of variations
Schedules
| Mon, Tue, Wed, Thu, Sun | 09:00 AM — 02:00 AM |
| No. of Days: | 5 |
| Total Hours: | 25 |
| No. of Participants: | 5 |
VISION
Global Development for Training (G.D.T) to be the lead international center in training and developing staff, leaders and key people in the world providing the latest modern management
training tools.
Message
Global Development for Training (G.D.T) seeks to provide a robust training base, deliver best services in training, consultancy, strategy which meet global markets need, relying on skillful diverse professional instructors from all over the world, resulting in setting a goal of reaching the highest levels of quality and creativity.
OBJECTIVES
• Participating in developing new generation of manpower that takes their country into
new structured renovation.
• Active contributor, along with international, regional institutions and local communities to develop the training industry
• Support and contribute to pass the idea of investing in developing the human resources.
• Sponsoring self-development programs. Promotion of workshops concepts
• On-going training development programs, seminars and support specialized conferences
• Lead the integration between education and training.
• Support, Sponsoring researches and scientific studies related to training development.
VALUES ...
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