Details
Our ITIL® 4 Foundation certification course introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL v4 certification. We will help you understand the ITIL 4 principles and demonstrates how they can improve an individual’s
work and the work of the organization.
Outline
Module 1: An Introduction to ITIL 4
- Introducing IT Service Management
- Practicing Service Management
- The IT Service Lifecycle Overview
Module 2: The IT Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
Module 3: Aspects
- Concepts
- Terminology
- Main Principles and Models
- Roles
- Functions
Module 4: Processes
- Service Level Management
- Service Continuity
- Configuration Management
- Release Management
- Incident and Problem Management
Module 5: Automation and ITIL® Success
- Technology and Architecture
- Competencies
- Service Management Skills
- Continual Service Improvement
Practice exam
Official Exam
Established in 2006; The Learning Initiative is a world class Learning & Development Consulting organisation that enables organizational excellence learning programs designed to motivate, enhance and empower your workforce in today’s complex digital world. With a focused service offering and distinguished customer portfolio, our company has a DNA of internationally experienced senior experts who have been trained, molded and coached to Learning Initiative’s culture and it is this that sets us apart from our competitors.
Learning & Development Portfolio
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Project Management
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Process Management
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Change Management
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IT Best Practices;
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Human Capital (Leadership & Soft Skills)
The key to Organisational Excellence is combining and managing these key business critical skills and this is why we are the ideal Talent Management partner to support you.
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