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Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical three-day workshop.
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ABOUT OUR COMPANY

At Evanson Training, we believe that our progress is born from our clients’ success. To accomplish this mission, we employ cutting-edge research, modern and rigorous course materials and expert professional trainers who make learning an enjoyable, rewarding process.

We offer a diverse and ever-expanding range of courses and subjects, approved by the KHDA; ranging from introductory courses through to certificates and professional qualifications.

In today’s dynamic and hyper competitive business environment, companies need to focus more than ever on learning and innovation to survive and thrive. After all, learning is the key to a successful future.

Let us help you tackle these challenges.


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