Customer Service and Telephone Techniques: Critical Elements of Customer Service
Details
"The goal as a company is to have Customer Service that is not just the best, but legendary." - Sam Walton
Customer service is a critical aspect of any business as it directly impacts the satisfaction and loyalty of customers. Companies that prioritize customer service are more likely to retain their customers and attract new ones through positive word-of-mouth. In today's competitive market, providing Exceptional Customer Service has become a powerful differentiator for businesses.
Training employees on Customer Service is essential as it equips them with the skills and knowledge needed to effectively handle customer interactions and resolve issues. Well-trained employees are better equipped to understand and anticipate customer needs, build trust and loyalty, and provide a positive customer experience. They can also identify opportunities to upsell and cross-sell products and services.
This two-day course is designed around Six Critical Elements of Customer Service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Outline
LEARNING OUTCOMES:
- Demonstrate a Customer Service approach
- Understand how your own behavior affects the behavior of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
Speaker/s
Special Offer
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).
We're a tight knit team of Training Professionals. We always put our customers first and never stop until we are completely satisfied that we have done THE VERY BEST JOB possible. We're dynamic, creative and hardworking. Customer care is extremely important to us.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
After attending a course, attendees are able to immediately implement practices and put the information learned into action. Our course attendees are able to take the knowledge gained beyond the classroom into everyday work situations.
Who are our trainers?
Because we focus on the critical aspects of thinking skills, we are able to use a range of trainers who are specialists in this area of work. Our criteria for selecting trainers is straightforward. ...
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