Strategies for Managing Customer Complaints: From Complaints to Satisfaction
Details
"The greatest opportunity to turn a customer into a raving fan is when they have a complaint."
Customer complaints can have a significant impact on a company's bottom line. Not only can they lead to lost revenue and decreased customer loyalty, but they can also damage a company's reputation and lead to negative word-of-mouth advertising. However, when handled correctly, customer complaints can be an invaluable source of feedback that can help a company improve its products or services.
Attending a course on Managing Customer Complaints can help companies learn how to turn customer complaints into opportunities for growth and success. The course will teach attendees how to handle customer feedback effectively, how to diffuse difficult situations, and how to turn negative feedback into positive results. It will also cover how to build stronger customer relationships, increase customer satisfaction and turn customer complaints into valuable feedback for the business.
By attending this course, companies will be able to improve their Customer Service Skills and create a more loyal customer base. It can also help companies to predict the future of the business by listening to the customer's voice and using it to improve the service.
Outline
LEARNING OUTCOMES:
- Understand the impact that customer complaints can have on a company's bottom line, reputation, and customer loyalty
- Learn how to turn customer complaints into valuable feedback that can help improve a company's products or services
- Develop the skills to handle customer feedback effectively, diffuse difficult situations, and turn negative feedback into positive results
- Learn how to build stronger customer relationships and increase customer satisfaction
- Understand how to use customer complaints to predict the future of the business and improve the service
Speaker/s
Special Offer
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).
We're a tight knit team of Training Professionals. We always put our customers first and never stop until we are completely satisfied that we have done THE VERY BEST JOB possible. We're dynamic, creative and hardworking. Customer care is extremely important to us.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
After attending a course, attendees are able to immediately implement practices and put the information learned into action. Our course attendees are able to take the knowledge gained beyond the classroom into everyday work situations.
Who are our trainers?
Because we focus on the critical aspects of thinking skills, we are able to use a range of trainers who are specialists in this area of work. Our criteria for selecting trainers is straightforward. ...
