Telephone Handling Skills
Details
"Our Telephone Skills training will empower your team to handle any call with confidence"
Telephone Skills are an essential component of any customer service or sales role. The ability to communicate effectively on the phone is crucial for building relationships with customers, resolving issues and closing deals. Effective telephone communication can also play a critical role in building trust, loyalty, and a positive reputation for a company.
During a telephone conversation, the caller forms an impression of the company and its representatives based on the way the call is handled. A professional, friendly, and efficient manner can make a positive impact on the caller, while a poor telephone manner can lead to dissatisfaction and lost business. This is why it is important for employees to have good Telephone Skills.
Attending a Telephone Skills training program can provide employees with the knowledge and skills needed to handle telephone calls effectively and efficiently.
Telephone Skills are an essential aspect of customer service and sales, and investing in training can bring significant benefits to both employees and the company. It can empower employees with the skills to handle calls efficiently and effectively, increase customer satisfaction and loyalty, and drive business growth.
Outline
LEARNING OUTCOMES:
- Develop the ability to greet callers in a professional and friendly manner
- Learn techniques for effective telephone greetings
- Learn techniques for effective listening
- Learn techniques for providing effective responses
- Develop the ability to handle difficult callers
- Understand the impact of tone of voice
- Develop the ability to handle language barriers and cultural differences
- Learn techniques for handling calls efficiently
- Practice skills learned through role-playing exercises
Speaker/s
Special Offer
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).
We're a tight knit team of Training Professionals. We always put our customers first and never stop until we are completely satisfied that we have done THE VERY BEST JOB possible. We're dynamic, creative and hardworking. Customer care is extremely important to us.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
After attending a course, attendees are able to immediately implement practices and put the information learned into action. Our course attendees are able to take the knowledge gained beyond the classroom into everyday work situations.
Who are our trainers?
Because we focus on the critical aspects of thinking skills, we are able to use a range of trainers who are specialists in this area of work. Our criteria for selecting trainers is straightforward. ...
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