Customer Care for Customers with Special Needs: Going the Extra Mile
Details
"We believe that everyone deserves the same level of exceptional customer service, regardless of their needs and abilities."
Disability Customer Service is an important aspect of providing Excellent Customer Service to all individuals. It involves understanding and meeting the needs of customers with disabilities in a way that is inclusive, equitable, and accessible. This includes training employees on how to effectively communicate and interact with customers with disabilities.
By attending a Customer Care Course for Customers with Special Needs, employees will gain a better understanding of the needs of customers with disabilities and learn how to provide more effective and inclusive customer service.
Disability Customer Service is an important aspect of providing excellent customer service to all individuals. Attending a Customer Care Course for Customers with Special Needs can provide employees with the knowledge and skills needed to effectively serve customers with disabilities. This can lead to a number of benefits for both customers and businesses, including increased customer loyalty and satisfaction and can open up new customer markets, such as customers with disabilities who may have previously been excluded.
Outline
LEARNING OUTCOMES:
- Gain knowledge of different types of disabilities and accessibility needs, and the importance of understanding and respecting each customer's unique needs and preferences.
- Learn Effective Communication Techniques and how to assist disabled customers in a respectful and helpful manner.
- Learn good practices for serving people with specific impairments and health conditions.
- Develop positive and respectful behavior when interacting with disabled customers and handle difficult situations in a professional manner.
- Develop empathy, active listening, and sensitivity to appropriate language and terminology when referring to customers with disabilities.
- Learn how to adapt and be flexible in different situations and understand and follow safety procedures when interacting with service providers.
Speaker/s
Special Offer
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).
We're a tight knit team of Training Professionals. We always put our customers first and never stop until we are completely satisfied that we have done THE VERY BEST JOB possible. We're dynamic, creative and hardworking. Customer care is extremely important to us.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
After attending a course, attendees are able to immediately implement practices and put the information learned into action. Our course attendees are able to take the knowledge gained beyond the classroom into everyday work situations.
Who are our trainers?
Because we focus on the critical aspects of thinking skills, we are able to use a range of trainers who are specialists in this area of work. Our criteria for selecting trainers is straightforward. ...
