Details
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing
with difficult customers, and generating return business.
Outline
- Up to 100 Legendary Customer Service Quotes
- The 5 Types of Customers
- 3 Steps to Handle the “I’m Just Looking,” Objection
- How to Help a Customer
- How to Answer Customer Service Questions
- Benefits of Product Knowledge
- How to Build Customer Loyalty - Practices to Keep Customers Coming Back
- 15 Things Retailers Should Never Say
- Top 10 Ways to Turn Off Customers
- The 3 Biggest Listening Mistakes Sales People Make And How to Avoid Them
- How to Deal With Customer Complaints
- The seven Deadly Sins of Customer Service
- The most effective customer service points for customers to feel relaxed and comfortable with you and your store
Schedules
Feb 08, 2015 - Feb 09, 2015
ENDED
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Over a decade of experience in the field of digital communication, Dow Group has registered its first training centre in UAE - Dubai Knowledge Village in 2012.
Certified instructors and tutors gather to transfer acquired knowledge to your employees; they provide participants with practical skills and information on new technologies through continuous workshops, seminars, long-term courses, and group exercises.
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