Effective Supervisory Skills

Supervisors have a world of opportunity in their hands, yet face a host of challenges. This course will address how to bring out the best in your team, from creating strong bonds to inspiring your team to enhanced levels of productivity. We will also equip participants with a toolbox of strategies for dealing with conflict and difficult behavior. Finally, participants will learn key tactics for strengthening their defenses against burn-out, including delegating work, better time management and stress management.

• Roles, responsibilities and key competencies of supervisors
• Difficulties encountered by supervisors
• Defining leadership and management

• Building credibility and trust
• Putting effective communication to work:
• Active listening
• Successful body language
• Giving clear instructions

• Coping with difficult behavior
• Having win-win conversations

• Setting SMART goals for team members
• Giving constructive feedback that energizes and inspires

• Delegating work
• Teambuilding via delegation
• Overcoming fears of turning over responsibility
• Time management
• Stress management