HM-3 - Performance Management: Setting Objectives and Conducting Appraisals
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Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it becomes imperative for supervisors and managers to properly set objectives and conduct appraisals. The role
of front line managers is key to any performance management system. This course takes an in-depth view at setting the right measures to manage employees, measures that are primarily objective in nature. The course also course highlights how to conduct effective
performance appraisal meetings in addition to the importance of coaching as a means of improving performance.Course MethodologyThe course combines theoretical and practical methods for delivering content. Participants are expected to role play
performance appraisal meetings and coaching sessions.Course ObjectivesBy the end of the course, participants will be able to:
- Explain performance management, including its various definitions, aims and developments
- List the main phases in a performance management cycle and how to manage each for optimum results
- Develop tangible and intangible measures of performance
- Create business based objectives, including 'SMART' targets, measures and key performance indicators (KPIs)
- Define coaching and list the 5 steps for conducting optimal coaching sessions
- Conduct effective performance appraisal meeting
- Deciding and initiating action
- Presenting and communicating
- Analytical thinking
- Applying expertise and technology
- Following instructions and procedures
- Planning and organizing
- Achieving goals and objectives
Outline
Performance management – introduction and definitions
- Definition of performance management
- Impact of poor performance on an organization
- Objectives of performance management
- Key terms and uses
- Overview of the annual performance cycle
- Shared management model
- Mistakes in performance management
- Cascading the vision, mission and strategies
- The 3 types of performance criteria
- The impact of critical success factors on performance
- Corporate values - their importance
- Key result areas - definition and examples
- Key Performance Indicators (KPIs)
- Definition and characteristics
- Units of measure
- Examples: financial and non-financial KPIs
- Difference between goals and objectives
- Turning goals into objectives the 'SMART' way
- Measuring the semi tangible factors and competencies
- Behavioral indicators
- Proficiency level
- The focus and purpose of coaching
- Coaching responsibilities
- Important coaching skills
- Elements of a good coaching session
- Five steps of coaching for optimal performance
- Role play: facilitating a coaching session
- Planning and preparing for appraisals
- Logistical arrangements
- Beginning the meeting
- Discussing the evaluation: an in-depth view
- Closing the meeting
- Roles of managers and employees
- Common appraisal errors
- Percentage of time spent on performance management
- Acknowledging good performance
- Techniques for performance diagnosis
- Categories of performance problems and possible causes
- System factors versus individual factors
- Performance improvement planning
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Arab World Institute offers a tailored training program which suite your organization needs. AWI is one of the leaders institute in the Middle East region. AWI serves corporate, private, government, and individual’s clients. AWI is partnered with prestige educational and training organization locally and internationally. AWI associate / affiliate with high profile instructors, professors, and trainers.
AWI is registered and license for a UAE & Expatriate professional candidates. It is based in Dubai – UAE, whereas easy access, quality and safe life style. AWI is located at Dubai City dawn town at Al Rigga Road near the Metro station, situated at the building of IBIS Hotel.
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