HM-6 - Certified Training and Development Professional

• Identify the strategic significance of training through particular emphasis on aligning training with strategy, marketing training within the organization and partnering with managers and supervisors
• Develop appropriate methods to conduct a Training Needs Assessment (TNA)
• Examine ways to select internal trainers and to hire external consultants
• Demonstrate the success of training at all evaluation levels, from reaction to Return On Investment (ROI)
• List the strategic, tactical and administrative competencies of the training professional

The strategic framework of training: an overview

• The role of a training department
• Approaches aligning training with strategy
  • From top down to pulse taking
• Marketing training within the organization
  • Training preparations
  • Guidelines for promotional material
  • Your training announcement template
• Partnering with managers and supervisors
  • The style inventory
  • Planning, preparation, presentation and follow up with managers and supervisors
  • Roles and responsibilities

• Why identify needs?
• The training needs assessment process
• Data collection methods: quantitative and qualitative
• Advantages and disadvantages of quantitative and qualitative methods
• Approaches to identifying needs
• Workshop: applying training needs assessment

• Qualifications for internal trainers
• Internal trainer selection process
• Train the trainer boot camp
• Feedback and coaching template for internal trainers

• Screening consultant’s criteria worksheet
• Proposal evaluation
• Review of a training proposal
• Consultant interview evaluation questions
• Monitoring consultant performance: beginning, during, closing

• Lessons on how to evaluate training
• The four levels of evaluation
• Linking evaluation levels with TNA
• Linking evaluation levels with Instructional Learning Objectives (ILOs)
• Components of a complete ILO
• The ROI process model
• Tabulating program costs
• Calculating ROI

• Competency defined: the iceberg metaphor
• Competency: components and types
• Strategic and tactical competencies
• Planning and administrative competencies
• Your personal development plan