ILM Time, Stress and Conflict Management Track

Center Benefits - Institute of Leadership & Management Courses :

• ILM Approved Centre

• ILM Validated Courseware

• ILM Approved Trainers

• ILM Certificate upon passing assessments (ILM fees apply)

• UAE Ministry of Education Accredited Institute

• Certificate of Achievement (Ministry Attestation - fees apply) for full tracks only

• Corporate Venue: Onsite or at SitesPower

Course Overview
To develop knowledge and understanding of time management to achieve objectives as required by a practicing or potential first line manager :

• Know how to use effective time management to prioritize and achieve objectives

• Understand how to manage own stress and minimize stress in others & know how to support individuals in the team

• Know how to resolve conflict in the workplace

International Curriculum

Validated by ILM, the Institute of Leadership & Management.

Qualification

To earn the ILM Level 3 Award in Leadership & Management, candidates must pass practical assessments with a minimum of 4 credits.

In addition, each unit also counts as credit towards the Full Qualification of the Level 3 Certificate in Leadership & Management.

Target Audience

Practicing or aspiring first line managers who wish to develop leadership and management skills.

Prerequisites
There are no formal entry requirements but participants will normally be either practicing or aspiring first line managers with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the program.

About ILM

The Institute of Leadership and Management is Europe's leading awarding body for leadership and management qualifications. More people in the UK gain leadership and management qualifications with ILM than from all other awarding bodies in the UK combined.

ILM qualifications bring about practical benefits because they focus on improvement – improvement of leaders and managers in their roles, improvement in the teams they lead and in the products and services they provide, and improvements in organizations and the way they operate.
 

*Please note: ILM Vocationally Related Qualifications (VRQs) are part of the Qualifications and Credit Framework applicable in England, Wales and Northern Ireland, providing successful candidates with transferable qualification credit.

Track Contents: (minimum 4 credits)

ILM L3 – Planning and Allocating Work
ILM # 8600-303
7 hrs, 2 Credits

SECTION 1 INTRODUCING WORK PLANNING
1. Organizational and team objectives
2. Objectives
3. Planning techniques
4. Methods of planning work
5. Work allocation
6. Effective briefings

SECTION 2 CONTROLLING WORK PERFORMANCE
1. Performance control
2. Principles of performance measurement
3. Monitoring the team’s work
4. Performance indicators
5. Quality standards
6. Control task
7. Project control charts
8. Milestone charts
9. Understanding performance monitoring
10. Taking corrective action
11. Feedback and team involvement

ILM L3 – Understanding Stress Management in the Workplace
ILM # 8600-313
7 hrs, 1 Credit

SECTION 1 RECOGNIZING STRESS IN THE WORKPLACE
1. Stress
2. Causes of stress
3. Work related stress
4. The signs and symptoms of stress
5. Some organizational symptoms of stress
6. The build up of stress

SECTION 2 DEALING WITH STRESS IN YOURSELF AND IN OTHERS
1. Coping with stress
2. Helping others
3. Management counseling
4. Counseling – where do you start?

SECTION 3 USING MENTORING TO DEAL WITH STRESS
1. Mentoring
2. Types of mentoring
3. Benefits of mentoring
4. Roles of the mentee and mentor
5. Guidelines for mentoring success

ILM L3 – Understanding Conflict Management in Workplace
ILM # 8600-312
7 hrs, 1 Credit

SECTION 1 RECOGNISING CONFLICT SITUATIONS
1. What is conflict?
2. Managing conflict
3. Assertiveness
4. The Levels of Conflict

SECTION 2 DEALING WITH CONFLICT
1. Turning conflict to your advantage
2. Common problems
3. Resolving Conflict – guidelines
4. Bullying and harassment
5. Promoting a positive atmosphere to minimize conflict