Customer Driven Organization

Learning Objectives:

When you have completed this training program you will be able to define the key concepts associated with Customer Driven Organizations and you will be able to

• Understand the vital importance of the customer to any organization.
• See the value in having excellent customer service for both internal and external customers.
• Identify the factors that prevent an organization from maximizing customer value.
• Understand how to critically look at the customer service levels and to establish if the organization is truly customer driven.
• Identify different customer types and interact appropriately with them.

Designed for:

Our target audience are executives who need to use and/or understand ways to service, delight and satisfy the customers who drive the profitability and survival of an organization. 

Medium of Instruction:

English 

Duration:

16 hours