Anger Management Workshop
Details
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This two-days workshop is designed to help give you and your organization that edge.
Outline
By the end of this training course participants will be able to:
- Understand both the “Right” skill set and mind set needed to properly manage their anger.
- Learn to communicate angry feelings assertively and in ways that will take into account the needs of others.
- Adopt a more constructive attitude towards anger and understand the difference between constructive and destructive anger.
- Use practical techniques to properly handle anger in others.
Schedules
| No. of Days: | 2 |
| Total Hours: | 14 |
| No. of Participants: | 5 |
PMI, IIBA, PECB and Everything DISC endorsed.
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