Sales Training

Overview
We design a customized training program to address gaps and develop selling management skills. The workshop aim to build sales skills that are most fit to the audience’s job titles and current responsibilities. The ultimate aim of all workshops is to ensure increase of revenue of the business based on enhanced sales skills of the employees.

Topics covered in the program include relationship building, sales cycle, customer target group characteristics, cross-selling and product knowledge. We also develop training kits, including presentations, exercises, and case studies to be used for reference by participants, and to help the client run the program internally as needed.

Objectives

The program content and exercises are designed to help participants identify and secure clients, perform client needs analysis and develop recommendations, execute profitable transactions, service client accounts and perform controls and monitor functions, in addition to leading their teams to bigger success.

• Why we offer the services we do.
• The current challenges faced by the business.
• Why we sell & what makes people buy.
• Planning and preparing for the customer contact.
• Creating the right impression and establishing rapport.
• Using questioning techniques to establish customer needs.
• Listening effectively to demonstrate positive customer care.
• Dealing with resistance to motivate customers.
• Allowing the customer to make the decision – when to speak and when to stay silent.
• Asking for the order – when and how