PA & Professional Administrative Skills

This course has been designed to provide the highest quality of training for anyone looking to advance their skills and build on their strengths. For managers to make maximize the use of their time and focus on important plans and decisions, an assistant who is competent and efficient is a big help. To empower PAs and administrative personnel to develop to the best of their potential BTC are offering the” PA and Professional Admin Skills Training” to the MENA region. This engaging, fun, and interactive PA and Professional Admin Skills Training course will help you to become more organized, to plan and priorities and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

Mode: Face to Face / online

• Identify the role and tasks • Professional Telephone skills and call screening • Business Communication Skills • Proven and efficient organizational skills • People management in all levels • Managing expectation • Assertiveness vs Aggressiveness • Using planning tools • Dealing with Difficult Personalities • Time management, being more organized and prioritizing effectively. • Setting goals and maximizing the potential to achieve and exceed them. • Team working. • Presenting yourself with impact.