Details
Business process management (BPM) is a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment. This means decreased cost, improved resource management, revenue gains and growth for public companies, as well as increased efficiency for government agencies. A business process is an activity or set of activities that will accomplish a specific organizational goal. BPM is a three-day course to teach, enable and guide delegates through the Business Process Improvement (BPM) lifecycle. BPM is a fundamental deployment strategy to augment current or future Continuous Improvement (CI) plans to optimize results. This course begins with an overview of Business Process Management (BPM) and then an introduction to industry-standard Business Process Modeling Notation (BPMN) and basic modeling techniques. The delegates will then use the newly acquired knowledge to complete in class examples and simulations to demonstrate real world problems that will be solved in the classroom. Lean, Six Sigma (LSS) and other BPM improvement principles, practices and tools will also be featured during the training. The final day of the course will conclude with a detailed case study that follows the BPM lifecycle of a simulated work environment that requires improvement.
Outline
DAY 1
BPM Basics
The background, history and concepts of BPM. BPM as a
management discipline versus a methodology
What is BPM?
Benefits
Design,
Modeling, Execution, Monitoring, and Optimization
Business process obtained when using BPM
How BPM improves organization performance
Competitive Advantage: Key elements
The BPM Life Cycle work-flow analysis:
Identify and understand existing flows:
Typical business process work-flows
»» Human to Human
»» Human to System
»» System to System
Maps vs. Models?
Process Measurement
Business Process Technologies
DAY 2
Process Oriented Enterprise
Business Process Modeling techniques:
Theoretical Design using Software
Utilizing “What if?” analysis
Modeling Tools and Business Rules
Integrated BPM suites – human, Integration and
document-centric
Use SOP to regulate BPM practices
Business Results for Projects
Key Metric Analysis (KPIs)
Capturing Project Benefits
Project Charter
Gaining Buy-in
Rapid Improvement Event Scope
SMART Goals & Problem Statement
Practical Workshop – Developing Kaizen Event Charters
DAY 3
BPM : Practical Application
Automation of business processes with the use of
information technology, integrated with human-driven
processes in which human interaction takes place in
series or parallel with the use of technology. (Practical
Workshop)
Visualize
Capturing “As-is” Current State
Hi Level Process Mapping
LEAN Value Assessment
SIPOC analysis
Measure
Data collection
Critical to X metrics (quality, cost, delivery, customer satisfaction)
Graphical Displays (Histogram, Pareto, etc.)
Analyze
Compare” as is” to “to be”
“What if analysis?”of BPM processes
Use simulation to choose the best flow
Improve
Document proposed improvements
Risk analysis of improvements (PFMEA)
Prioritize Improvement actions (Matrix)
Control
Dashboard use to monitor results
Revisit Simulation in future (as needed)
Deploy Improvement requirements
Reengineer
Reset methods to revamp from scratch
Validating Solutions
Develop & Implement Control Plan
Special Offer
This training package includes 1 delegate seat to the
ASQ MENA Regional Conference in Dubai, UAE
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