Details
"Build a bridge between workplace communication and business relationships".
Upholding positive interpersonal business relationships among colleagues, subordinates and superiors is the key to maintaining a successful work environment.Through this course you'll learn to overcome workplace obstacles by strategically
applying interpersonal know-how to persuade and negotiate your way to positive results. You will also develop your assertiveness and influencing skills to build better work relationships and move ahead.
You will learn to:
By the end of the Interpersonal Skills course you will be able to:
- Create effective working relationships with people at all levels
- Choose and use the most productive approach and behavior to get the results you want
- Get your message across in a way that gets heard, understood, accepted and acted upon
- Motivate people to change their behavior
- Influence others to accept your proposals
- Solve problems in your working relationships
- Overcome colleagues’ resistant behavior.
This Interpersonal Skills training course is designed to help delegates to develop their people skills and examine the ways they communicate and deal with clients, suppliers and internal colleagues at all levels.
Outline
- Introductions and objectives
- What are people skills?
- What makes people tick? : How people make sense of the world
- Personal insights: Values-based behavior - Understanding the impact we make on others and its consequences
- Elements of effective working relationships
- Relationship mapping and analysis
- The value of listening, and barriers to good listening
- Transactional analysis as a tool for people problem-solving
- Influencing strategies
- Influencing types
- Managing others
- Giving feedback
- Reaching constructive outcomes
- Action planning
Orient Management Consulting & Training (Orient MCT) Is a leading Abu Dhabi based training and consulting organization with a unique and unconventional approach in developing high performance teams through customized workshops and world-class training programs. Our clientele includes leading financial services, energy, aviation, health-care, construction & government entities. Our Accreditations include PMI, HAAD, NEBOSH, IOSH, AACEI, USGBC, HABC, CIEH and many more.
Our training division specializes in the following …
- Leadership and Change Management Programs
- Negotiation with Hardware and Software vendors along with Body Language
- Commercial Sales Improvement focusing on Competitive Differentiation
- Projects & Quality Management (PMP, PSP, RMP, CCP, CSSGB, CMQ/OE, P6, Revit, AutoCAD ..)
- Information Technology, Governance, Security & Digital Forensics (CISA, CRISC, CGEIT, TOGAF, Business Analysis, CEH, CSIR, CISSP, CHFI, CISM, ISTQB, ISO27001, ITIL, ISO27001 … )
- Health, Safety & Environment (NEBOSH, IOSH, HABC, Food Safety, HACCP, First-Aid, Bespoke courses )
- Finance, Audit and Accounting (CFA, CMA, CPA, CIA, CISA … )
- Human Resources & Administration ( ...
Related Courses
