Performance Management
Details
Performance Management (PM) includes activities which ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, employee, or even the processes to build a product of service, as well as many other areas.
PM is also known as a process by which organizations align their resources, systems and employees to strategic objectives and priorities.
Performance management originated as a broad term coined by Dr. Aubrey Daniels in the late 1970s to describe a technology (i.e. science imbedded in applications methods) for managing both behavior and results, two critical elements of what is known as performance. A formal definition of performance management, according to Daniels’ is “a scientifically based, data-oriented management system. It consists of three primary elements-measurement, feedback and positive reinforcement.”
Outline
Key Learning Points:
Performance Management: The Big picture
- Definition
- Functions of performance management
- Factors influencing performance management
- Management theories and movements
- What is performance
- The contribution of job analysis
- Selecting a job analysis method
- JTR analysis
- Relationship of JTR analysis with HRM functions
- 18 Common JTR methods
Work Design and Redesign
- The purpose of work design
- Various approaches to work design
- Advantages & disadvantages of work design approaches
- Main steps
- Benefits of different methods
- Influences on Performance Management
- The performance management cycle
Various Perspectives on Goal Setting
- The Goals Grid: A tool for clarifying goals & objectives
- Writing good work objectives
- Goal setting and goal achievement
- Setting goals
- Objective setting and performance management
- Goals & change: an exercise
- Setting objectives
Methodologies
- Management by objectives
- Balanced scorecard
- Other methods
Measuring and Rewarding Results
- Conducting performance reviews
- Diminished performance
- Rewards compensation methods and practices
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