Building and Managing High Performance

In today’s rapidly changing environment, employees and managers are increasingly requested to possess multiple skills, capabilities and competencies. From Directors to Administrators, all are expected to understand an organisation, know how to handle change, be able to manage teams, communicate effectively, handle projects, improve working relationships and be effective managers – ultimately, act as leaders!

The aim of this practical course is to help participants build and manage high performance teams by understanding corporate operations and achieve personal improvement by mastering fundamental management techniques.

By attending this course you will be able to:

• Identifying the fundamentals of management and leadership skills
• Recognizing different personality and leadership styles
• Develop and demonstrate your own management and leadership style
• Exploring how different the human characteristics are in different cultures
• Implement effective action plans that will improve personal and team performance
• Developing techniques and benchmarks/tools for managing teams
• Understand the principles behind fundamental leadership and management techniques
  • People management
  • Team management
  • Effective communication
  • Change management
  • Innovation facilitation
  • Situational leadership
  • Coaching
• Become a more effective and efficient Manager and Leader

Course Outline

DAY 1

Introduction

• Identifying the fundamentals of management and leadership skills

• Achieving competitiveness

• Management trends – discussing how the future corporation will look like

 The human dimension

• Understanding how the human brain operates

• Recognizing different personality and management styles

• Exploring how different the human characteristics are in different cultures

Corporate dimension and organisational behaviour

• Identifying the 4 visible and invisible sides of a corporation

• Exploring how corporate structures affect management

• Detecting what the corporate sides are

Workshop 1: Your personal management style

 Managing change

• Managing Change effectively

• Building the business case for the change – communication strategies

• Introducing tools and techniques for different stages in the change management process

 Workshop 2: Managing change

 DAY 2

 Handling projects and systems

• Understanding the Balanced Scorecard

• Developing Management Systems

• Applying Project Management principles

 Being a leader, a manager, a coach

• Understanding emotional Intelligence

 Workshop 3: Emotional intelligence

 Leadership skills

• Exploring the main Employee Success Factors

• Recognizing the characteristics of Leaders

• Applying fundamental people management techniques:

·      Motivating peers, colleagues and subordinates

·      Using Situational Leadership to manage people

·      Applying Managerial Grip techniques

·      Utilising Management by Objectives

• Applying techniques to become a Coach rather than Manager

 Workshop 4: Applying situational leadership

 Coordinating teams

• Organising departments to be efficient

• Organising teams to be effective

• Organising meetings to be productive

 Workshop 5: Coordinating teams

 DAY 3

 Communicating effectively

• Enhancing personal communication within your organization

• Identifying how to communicate personally in an effective way

• Implementing a positive corporate communications culture

• Impressing with your presentation skills

 Workshop 6: Interview skills

 Managing knowledge

• Identifying the different knowledge types

• Recognising the importance of training & development

• Managing knowledge effectively within your organisation

 Workshop 7: Personal action plan

Emmanuel Perakis is Managing Partner of STREAM having supported both corporations (such as Coca-Cola 3E, Deutsche Telekom, Carrefour, Heineken, Henkel,  Nestle, Novartis, Mercedes, ADNOC, NBAD), as well as institutions (such as CSR Europe, EFQM, Danish Center for Leadership, WWF), on management issues such as Human Resource , Leadership Development, Creativity & Innovation, Business Excellence and Corporate Responsibility.

He has twenty five years experience in corporations (such as Vodafone, Henkel), in a broad range of functions (Corporate Communications, Business Excellence, Corporate Responsibility, People Management, Innovation & Change. He has served as

·      Jury Committee Member and Senior Assessor for the EFQM Excellence Award in Belgium

·      Board Member of Vodafone Group’s Corporate Responsibility Council in the UK,

·      Business Excellence & Corporate Responsibility Director for Vodafone, Group

·      Communications, Responsibility Director & Executive Committee Member for Mytilineos Holdings.

·      Innovation Assessor for the Sheikh Khalifa Government Excellence Program.

He has provided numerous lectures, moderations and training courses on various management topics such as Innovation, Change, Responsibility, Environment, Excellence and Leadership around the world (Belgium, Serbia, UK, Netherlands, Denmark, Romania, Estonia, UAE, Greece).

In 2003 he was honored with the annual European Leadership Award by the European Foundation for Quality Management, for his “contribution to the Excellence movement in Europe”.

•   Team of 2 delegates: 5% discount

•   Team of 4 delegates: 10% discount

•   Team of 6 delegates: 15% discount