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Details

Context to this workshop
  • Etiquette and ethics in the workplace are necessary for personal and organizational productivity
  • Cross-functional communication and cooperation are enhanced through appropriate etiquette
  • People, department and organizational productivity are improved with simple workplace behaviours
  • New and inexperienced employees risk following ineffective workplace behaviours in etiquette without the clarification of the do’s and don’ts
By the end of the course, participants will be able to:
  • Clarify the importance of performing basic forms of etiquette to required standards in order to enhance the working environment
  • Cement the importance of business ethics and the employees role in working to required ethical standards
  • Explain practical do’s and don’ts of workplace etiquette and develop appropriate behaviours
  • Improve personal contribution and effectiveness in the workplace

Who will benefit from attending?
  • New starters and inexperienced employees who require an understanding of what workplace etiquette and ethical standards are
  • Groups who have diverse standards of etiquette and require clarification

Outline

Introduction and scene setting
  • Personal introductions
  • About Gameplan
  • The importance of ethics and etiquette
  • Einstein & continuous improvement
Ethics and etiquette in context
  • The rules of society
  • The chain of events
  • A key principle
What are ethics at work
  • Ethics defined
  • Ten golden rules of Ethics
  • Supporting activities:
    • Perception exercise
    • Communication exercise
Dealing with Diversity
  • Cultural awareness
  • Interpretations and personal awareness
  • Personal introductions
Exploring etiquette
  • Etiquette defined
  • Ten golden rules of etiquette
  • Does and Don’ts
Face-to-Face Communication in the workplace
  • Expressions
  • Impact of a negative or board response
  • Simple questioning and listening
Role-play simulations
  • Common workplace situations role-played
  • Facilitated group feedback
  • Situational challenges role-played
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4thwave Training is the latest and most exciting initiative being brought to the UAE by Gameplan Solutions, who are one of the regions fastest growing Training and Consultancy Companies. Gameplan was founded in the UAE in 2007 and has established an unrivalled reputation across the GCC as a training provider of choice, with some of the regions largest companies and institutions.

Through the 4thwave concept, we are now able to extend our unique and high quality professional training beyond client specific 'in-house' interventions, to a wider audience through Public Training Courses.  We can now cater for individuals from any company in any sector who are seeking to improve their personal and business performance.

At 4thwave we are embracing the evolution of training and development by introducing additional dimensions of support and infrastructure that go beyond the classroom.

We are a unique and experienced provider of Soft Skills Training Courses in the UAE. The key difference of our service involves expanding the learning experience from the confines of the classroom. We take the participant outside of a single training intervention and through a journey of learning, action and improved business results.  ...

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