Details
Success in any industry relies on relationships, whether with co-workers, clients, suppliers or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.
This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimize nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill and tipping.
- Understand basic guidelines when it comes to the proper form of address, grammar standards and use of acronyms in e-mails.
- Understand basic guidelines in the use of the telephone, voicemail and cell phone.
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
- Understand basic guidelines in international etiquette.
Mission
Empower people by equipping them with cutting edge and innovative skills that will open doors for them and guarantee a better future.
VisionTo be the leader in providing the latest and most innovative training solutions and certificate programs in the region.
HistoryLEAD’s history in training is nearly a decade old. Huge accumulative experiences were built over years of planning, strategic connections and hard work. With more than 11,000 trainees graduated since its establishment, LEAD has placed a memorable fingerprint in many individuals’ career lives.
A remarkable database of partners, suppliers and sponsors was developed and a sound reputation and good word-of-mouth comprises now one of LEAD indispensable assets. ...