Details
Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.
Through skill building exercises, and group discussion, this course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and
negativity.
During this course, delegates will learn:
- How to recognize and understand the five competencies for building Emotional Intelligence.
- Self-motivation and job satisfaction as factors that contribute to high performance.
- Practical tools and skills for communicating effectively, assertively, and collaboratively.
- Influencing and partnering skills.
- Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through.
- Skills for conflict management and dealing with difficult situations.
- How to choose perceptions and behaviors that will lead to positive outcomes.
Outline
- Introduction
- Emotional Intelligence
- The Five Competencies of Emotional Intelligence
- Applying the Competencies
- Choice and Control Model
- Outcome Thinking
- Dealing with Individual Challenges
- Action Plans
Orient Management Consulting & Training (Orient MCT) Is a leading Abu Dhabi based training and consulting organization with a unique and unconventional approach in developing high performance teams through customized workshops and world-class training programs. Our clientele includes leading financial services, energy, aviation, health-care, construction & government entities. Our Accreditations include PMI, HAAD, NEBOSH, IOSH, AACEI, USGBC, HABC, CIEH and many more.
Our training division specializes in the following …
- Leadership and Change Management Programs
- Negotiation with Hardware and Software vendors along with Body Language
- Commercial Sales Improvement focusing on Competitive Differentiation
- Projects & Quality Management (PMP, PSP, RMP, CCP, CSSGB, CMQ/OE, P6, Revit, AutoCAD ..)
- Information Technology, Governance, Security & Digital Forensics (CISA, CRISC, CGEIT, TOGAF, Business Analysis, CEH, CSIR, CISSP, CHFI, CISM, ISTQB, ISO27001, ITIL, ISO27001 … )
- Health, Safety & Environment (NEBOSH, IOSH, HABC, Food Safety, HACCP, First-Aid, Bespoke courses )
- Finance, Audit and Accounting (CFA, CMA, CPA, CIA, CISA … )
- Human Resources & Administration ( ...
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