Details
Course overview
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
Course objectives
Specific learning objectives include:
• Understand what emotional intelligence means
• Recognize how our emotional health and physical health are related
• Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
• Understand the different emotions and how to manage them
• Create a personal vision statement
• Understand the difference between optimism and pessimism
• Validate emotions in others
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
Course objectives
Specific learning objectives include:
• Understand what emotional intelligence means
• Recognize how our emotional health and physical health are related
• Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
• Understand the different emotions and how to manage them
• Create a personal vision statement
• Understand the difference between optimism and pessimism
• Validate emotions in others
Outline
Course Contents
History of Emotional Intelligence
This session outlines some of the milestones and important people who have contributed to the world of emotional intelligence.
Emotional Intelligence Defined
In this session, you will introduce a few definitions of emotional intelligence and then have participants create their own defnition.
Emotional intelligence Blueprint
Next, you will cover the skills and concepts behind identifying emotions, understanding and managing emotions and using and communicating emotions.
Optimism
This session outlines the basics of optimism and how it differs from pessimism.
Validating Emotions in Others In this session, you will give participants two models to validate emotions in others.
Understanding Emotions
This session will explore the seven primary human emotions.
Setting Your Personal Vision
Participants will explore their own emotions by looking at their principles, values, strengths, talents, potential obstacles, and relationships.
History of Emotional Intelligence
This session outlines some of the milestones and important people who have contributed to the world of emotional intelligence.
Emotional Intelligence Defined
In this session, you will introduce a few definitions of emotional intelligence and then have participants create their own defnition.
Emotional intelligence Blueprint
Next, you will cover the skills and concepts behind identifying emotions, understanding and managing emotions and using and communicating emotions.
Optimism
This session outlines the basics of optimism and how it differs from pessimism.
Validating Emotions in Others In this session, you will give participants two models to validate emotions in others.
Understanding Emotions
This session will explore the seven primary human emotions.
Setting Your Personal Vision
Participants will explore their own emotions by looking at their principles, values, strengths, talents, potential obstacles, and relationships.
Speaker/s
HAYSSAM AL. AMINE
Motivational Speaker, Executive Coach, Consultant, and Author
Area of Expertise
All RPM Programs
• Leadership in Action
• ACE your Service
• Negotiate to the TOP
• The Sales Closer
• Influential Communication Skills
• Problem Solving & Decision Making
• Coaching & Mentoring
• Call Center Training
• Train the Trainer
• Team Building – Building High Performance Teams
• Change Management
• The Quantum Leap of Leadership
• Managing Pressure
Qualifications & Education
• Member of American Hotel Motel Association: AHMA Coach
• International Automotive Association Trainer
• Active Executive Coach and Leadership Development Professional
• Hogan Certified Coach- Psychometrics and Personality Assessments
• Linsey Military Academy Graduate- West Virginia, USA, 1988
• MIU University, Miami, Florida, USA- Hospitality Management,
• Psychology, 1992
Background
Hayssam Al Amine helps organizations and individuals in creating service cultures and service excellence mindsets that develop customer advocacy. Managing Director of Resource Performance Management, he specializes in Organizational Transformation Programs through a dynamic, passionate and highly motivational approach that inspires employees and top management to discover their hidden talents and
untapped potential. His clients include General Motors, GE, Nokia, Qualcomm, Lenovo, Samsung, and Siemens. Hayssam Al Amine, a charismatic and popular lecturer, conducts workshops and seminars throughout the Middle East and North Africa and Asia on subjects, such as Leadership and Team Dynamics, Innovation and Creativity,
Sales Success, planning Organizing & Time Management, and his signature workshop ACE Your Service. He is also the Author of the popular book ACE Your Service: Achieving Customer Engagement. Hayssam Al Amine is a Management Consultant and Business Coach that specialize in helping the organization Achieve Customer Engagement. His successful customer service workshop, ACE Your Service, has been
delivered to many top multinational clients in the fields of Retail, Automotive, Aviation, FMCG, and IT. His motivational style, coupled with 24 years of service experience, add great value to companies, management, and their talent. Hayssam has a deep understanding of Organizational Behavior and can help you, your team members and your company in Achieving Customer Engagement. His approach involves working closely with management to create tailor-made solutions that bring great value to its staff and bottom line. As an Executive Coach, Hayssam is currently working with some of the most influential CEO in the Region. He has the ability to deliver the program in Arabic, English and French, and a conversational ability in both Spanish and German. He is often a guest lecturer for many renowned universities in the Region and is a revered Motivational Speaker on the topics of Self-Improvement, Change Management, and Customer Service.
Motivational Speaker, Executive Coach, Consultant, and Author
Area of Expertise
All RPM Programs
• Leadership in Action
• ACE your Service
• Negotiate to the TOP
• The Sales Closer
• Influential Communication Skills
• Problem Solving & Decision Making
• Coaching & Mentoring
• Call Center Training
• Train the Trainer
• Team Building – Building High Performance Teams
• Change Management
• The Quantum Leap of Leadership
• Managing Pressure
Qualifications & Education
• Member of American Hotel Motel Association: AHMA Coach
• International Automotive Association Trainer
• Active Executive Coach and Leadership Development Professional
• Hogan Certified Coach- Psychometrics and Personality Assessments
• Linsey Military Academy Graduate- West Virginia, USA, 1988
• MIU University, Miami, Florida, USA- Hospitality Management,
• Psychology, 1992
Background
Hayssam Al Amine helps organizations and individuals in creating service cultures and service excellence mindsets that develop customer advocacy. Managing Director of Resource Performance Management, he specializes in Organizational Transformation Programs through a dynamic, passionate and highly motivational approach that inspires employees and top management to discover their hidden talents and
untapped potential. His clients include General Motors, GE, Nokia, Qualcomm, Lenovo, Samsung, and Siemens. Hayssam Al Amine, a charismatic and popular lecturer, conducts workshops and seminars throughout the Middle East and North Africa and Asia on subjects, such as Leadership and Team Dynamics, Innovation and Creativity,
Sales Success, planning Organizing & Time Management, and his signature workshop ACE Your Service. He is also the Author of the popular book ACE Your Service: Achieving Customer Engagement. Hayssam Al Amine is a Management Consultant and Business Coach that specialize in helping the organization Achieve Customer Engagement. His successful customer service workshop, ACE Your Service, has been
delivered to many top multinational clients in the fields of Retail, Automotive, Aviation, FMCG, and IT. His motivational style, coupled with 24 years of service experience, add great value to companies, management, and their talent. Hayssam has a deep understanding of Organizational Behavior and can help you, your team members and your company in Achieving Customer Engagement. His approach involves working closely with management to create tailor-made solutions that bring great value to its staff and bottom line. As an Executive Coach, Hayssam is currently working with some of the most influential CEO in the Region. He has the ability to deliver the program in Arabic, English and French, and a conversational ability in both Spanish and German. He is often a guest lecturer for many renowned universities in the Region and is a revered Motivational Speaker on the topics of Self-Improvement, Change Management, and Customer Service.
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RPM is a boutique consulting and training company based in Dubai, UAE. We specialize in Organizational Transformation Programs that are dynamic, passionate and highly motivational. We help organizations align their strategies, people, processes, and customers to achieve competitive advantages and bottom line results.
Our Goal is to increase knowledge and performance among all our clients. RPM has partnered with various organizations around the world to consult, assess, design, develop, deliver, reinforce, and sustain learning solutions, fueled by our passion and mission for “Building both personal and professional success through our proven methods and state-of-the-art learning methodologies”.
As a leader in helping organizations improve, our clients range from large and small businesses alike, including General Motor’s, GE, Qualcomm, Lenovo, Samsung, Aramex, and Bayer.
Our Goal is to increase knowledge and performance among all our clients. RPM has partnered with various organizations around the world to consult, assess, design, develop, deliver, reinforce, and sustain learning solutions, fueled by our passion and mission for “Building both personal and professional success through our proven methods and state-of-the-art learning methodologies”.
As a leader in helping organizations improve, our clients range from large and small businesses alike, including General Motor’s, GE, Qualcomm, Lenovo, Samsung, Aramex, and Bayer.
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